Thoughtful Community Engagement

Thoughtful community engagement happens when communities are approached with a sense of respect, partnership, and opportunity. We help you create a space for engaging citizens in a way that promotes openness and consensus building, while providing a level of customer service and responsiveness that will blow citizens away. The end result is a level of service that most municipalities would love to provide, but usually just don’t have the resources to. Our clients love this service because they get to provide a new level of customer service while building credibility for the government and establishing a foundation for future communication with citizens.

On high-impact capital improvement projects, we assist municipalities by providing proactive communication to all stakeholders. FCC also creates resources for citizens, businesses, and other organizations to get problems resolved quickly. We do this by establishing project hotlines, providing citizens with Public Information Officers who visit upon request, provide documentation, and do all of the leg-work required to get issues resolved in a timely manner. Some of our community engagement strategies are:

Stakeholder Engagement & Public Involvement Plans
Council and Elected Official Briefings
Key Message Points/Speaking Points
Public Meeting Promotion and Facilitation
Construction Start-up Notifications
Small Business Development
Youth Education Programs
Media Plans, Kits & Training
Social Media
Community Events
Project Themes, Paraphernalia, and Logo Design
Stakeholder Interviews and Database Development
Focus Groups and Charrettes
Citizen Advisory Groups
Educational Materials & Presentations
Websites & E-communications
Speakers Bureaus
Community Partnerships
Mass Mailings/Mass Voice Messaging
Public Service Announcements (radio and video)
Video Production

Over the course of each project, we conduct interim consultations to ensure continued satisfaction with the plan implementation, and to make certain that Full Circle’s rigorous quality control standards are consistently applied. An evaluation is performed at the conclusion of every program to ensure that:

1. The client’s requests were met.
2. The established goals were achieved.
3. The effort was successful, documenting both quantitative and qualitative data.
4. The client had an amazing and memorable experience.